Depending on how rushed they are, the angles that the pictures are taken, and maybe even the quality of their cameras, this haphazard effort at documentation is subjective at best.
Lacking consistency from inspection to inspection, it is an insufficient method of tracking damages not only for a specific rental period but over the lifetime of the vehicle as well. Every time that a vehicle goes out, neither party really knows which issues are really from that customer or a previous renter.
Without a consistent record that takes into account all damages over time, the customer can feel that there is a lack of transparency and have a nagging feeling that they may end up getting charged for damages that they are not responsible for. There is always the chance of an issue that the inspector missed before the car went out that another inspector with a keener eye may find upon return and charge the customer for, leading to a dispute.
For their part, the rental agency is in the unenviable position of seeking to assign responsibility for damages to their vehicles while at the same time leaving the customer feeling that they were treated fairly. One of the problems is that their inspectors lack a consistent standard for knowing when a new issue has appeared, and whether or not to charge the customer for the damage. Manual inspections carried out by inspectors making $11 an hour are far from the comprehensive solution that they need.
Given the fact that the average airport sees between 500 to 1000 vehicles go through their lots a day, they need to find an inspection and documentation solution that is far more scalable and objective if they are going to succeed.
By creating a clear record of the status of the vehicle from rental to rental, agencies can avoid eating the cost of undesignated damages, reduce the overall stress of renting a car for the customer, and hopefully keep them coming back for years to come.
Learn more about how UVeye gives rental agencies the tools they need to scan, detect, and track issues with their vehicles