At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We’re looking for a hands-on and detail-oriented Field Service Manager to lead our Field Operations function in the U.S. This role sits within the Operations department and supports the Customer Support & Delivery team, overseeing a team of Field Service Engineers, an Installation Project Manager, and a Service Operations Coordinator. You will be responsible for driving day-to-day execution across installations, hardware support, customer escalations, and field logistics. This is a player-coach role that requires a strategic mindset, a bias for action, and the ability to manage multiple complex projects in a high-growth environment.
A day in the life and how you'll make an impact:
- Lead and support a team of Technical Tier 2 Engineers and Field Service Engineers, ensuring high performance, professionalism, and accountability
- Oversee installations and technical deployments at customer sites with a strong focus on safety, quality, and timely execution
- Manage team workload, travel schedules, and resource planning across multiple locations
- Own and optimize the support ticketing system (e.g., Zendesk), driving efficient case resolution and adherence to SLAs
- Serve as the point of escalation for technical issues in the field and provide hands-on support as needed
- Collaborate with cross-functional teams (Product, R&D, Operations, Customer Success) to align field operations with business objectives
- Ensure smooth logistics coordination—including hardware shipments, travel, site readiness, and install planning
- Oversee hardware replacements and lifecycle management of systems deployed in the field
- Proactively identify and recommend upgrades to hardware and software to maintain system reliability and performance
- Maintain up-to-date knowledge of industry trends, new technologies, and their impact on system operations
- Partner with R&D to facilitate and support real-world testing and feedback loops for new hardware and software
- Ensure all projects and technical tasks are completed on time, within scope, and within budget
- Champion a culture of safety, ensuring field teams follow all protocols, use proper PPE, and uphold compliance standards during every interaction
- Continuously improve field service processes, documentation, and knowledge sharing
- Perform other duties as needed to support a fast-paced, high-growth operational environment
- 5+ years of experience in field service, technical operations, or system installation, with a strong background in managing both people and projects
- 3+ years of experience leading technical field teams, including performance management, scheduling, and escalations
- Strong technical foundation with hands-on experience in Linux-based systems, networking, sensors, and electrical components
- Proven track record working with support ticketing systems such as Zendesk, Freshdesk, or similar
- Demonstrated ability to manage multiple, concurrent installations or deployments in the field
- Excellent communication skills, both written and verbal, with the ability to guide technical and non-technical stakeholders
- Highly organized with a strong attention to detail, and a methodical approach to managing people and processes
- Customer-focused mindset with a drive to deliver outstanding service and support
- Strong commitment to safety, including knowledge of best practices and protocols for onsite work (e.g., PPE, job hazard assessments)
- Willingness and ability to travel to customer sites 1–2 days per week
Ideally, we're looking for:
- Bachelor’s degree in Engineering, Information Technology, or a related technical field
- Certifications in Linux, networking, or workplace safety (e.g., CompTIA, Red Hat, OSHA 10/30)
- Experience in startup or fast-paced scaling environments
- Familiarity with the automotive, robotics, or industrial hardware sectors
Benefits we offer:
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
Check out our Life at UVeye page to learn more about the employee experience.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Why UVeye:
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
