The Partnership

In the luxury market, service expectations are as high as the quality of the vehicles themselves. For Tom Wood Lexus, a 26-time Elite of Lexus award winner, staying ahead means more than offering great cars—it requires delivering an unparalleled service experience. In 2023, the dealership turned to UVeye to reinforce its core values: trust, transparency, and technological leadership.

The Real Benefits

Luxury guests expect more than repairs—they expect confidence. With UVeye, Tom Wood Lexus now shares scan results directly with guests before a repair order is even opened. This real-time transparency not only reinforces Lexus’ brand promise, but also helps the store maintain its Elite of Lexus status through exceptional CSI scores.

Customer Trust:

When customers check in, they can see their car’s condition for themselves, which really helps in building trust. Customers now receive a link to their UVeye scan before the repair order is even opened, reinforcing the store’s “One Person, One Transparent Price” promise.

Policy Account:

More than 50% reduction in policy account due to earlier issue detection and improved inspection accuracy.

Time Saved:

Over 200 hours/month saved in manual service check-in processes allowing staff to focus on higher-value work and customer care.

Technician Proficiency:

Technician proficiency reached 168%, reflecting a major boost in efficiency.

Policy Spend:

$70k saved in policy spend YTD (2024) by catching issues earlier and minimizing unnecessary repairs.