The Partnership

Markley Motors adopted UVeye’s AI-powered inspection systems, fully integrating with Reynolds & Reynolds, to support sales, service, and parts operations with transparency and automation.

The Challenge

This family-owned dealership was challenged to keep pace with rising customer expectations while maintaining its long-standing reputation. Service teams needed to demonstrate accuracy, safety, and transparency, while parts managers had to strike a balance between lean inventories and customer demand. At the same time, sales staff faced pressure to deliver quick, fair appraisals that protected profits and built trust. All of this left ownership working to honor tradition while pushing forward with new innovations.

Impact Across Departments

Service Department

UVeye cuts check-in time by ~10 minutes per vehicle, saving thousands of minutes monthly and streamlining ~3,500 ROs annually.

Alignments and tire sales have grown as customers trust scans over verbal recommendations. Real-time detection of issues like severe tire wear builds safety and trust, while secure data handling reassures customers.

Parts Department 

With UVeye, tire sales are up 36%. UVeye also flags expired tires, rarely caught before, helping parts managers optimize lean inventories.

Clear tread-depth reports guide replacement decisions, often driving alignment sales and boosting customer confidence

Sales Department 

Scans catch hidden damage during appraisals, improving accuracy, reconditioning estimates, and saving an average of $500 per car.

Roughly 10% of new vehicles show transport damage UVeye detects before delivery. Customers accept findings more readily when backed by scan proof, strengthening trust.

Ownership Perspective

UVeye reinforces Markley Honda’s core value of transparency, embraced by both staff and customers. Leadership sees it as a modern tool that strengthens their family legacy of honesty and customer care.

In Conclusion

Markley Motors proves that a fourth-generation family dealership can honor its legacy while embracing modern technology. With UVeye, they’ve increased sales, improved accuracy, and strengthened customer trust all while staying true to their values.